terms + conditions
All orders placed on our website are custom orders and are nonrefundable after the closing date of the order.
Changes or refunds can be processed prior to the closing date but are final after that date. Refunds and cancellations are subject to a 20 percent processing fee.
All orders close at 11:59 p.m. on the order-closing date. Late orders will be available online from midnight until 9 a.m. after the closing date. Absolutely no orders can be accepted after 9 a.m., as it will cause a delay to the whole order. No website orders will be accepted by phone or email.
All orders are delivered to our main contact for the organization or the event you are ordering for. That person is responsible for delivering your order to you. We do not ship orders to individuals.
Our normal lead time is approximately two weeks from the time the order closes on our website. Special order items, backorder items or extensions to the order closing date may extend our normal two-week lead time.
If you incur any errors during the ordering process, it is your responsibility to contact email@example.com prior to the closing date to prevent duplicate orders or missing orders. In the event our minimum order per event is not met, the organization or main contact will be refunded less applicable cancellation fees and they will be responsible for refunding each individual purchase.
If you did not receive an email confirmation please check your junk/spam folder, or add a “T” to end of the event password to pull up the master order list for that specific order.
Defective or incorrect items must be brought to our attention within 30 days of product delivery. After 30 days, reprints or replacements will not be made and the customer must accept the product(s) as they were received.